Why
governments are never lead adopters.
European
Government Organizations Are Enthusiastic About Artificial
Intelligence but Face Challenges Adopting It, According to Accenture
Study
The study — based on
a survey of 300 government leaders and senior information technology
(IT) decision-makers in Finland, France Germany, Norway and the U.K.—
found that the vast majority (90%) of respondents believe that AI
will have a high impact on their organizations over the coming years.
In addition, nearly the same number (86%) said that their
organization plans to increase its spending on AI next year.
Customer service and
fraud & risk management are the two operational areas favored
most for public service AI deployments, cited by 25% and 23% of
respondents, respectively. In addition, respondents most often cited
increased efficiencies, cost or time savings, and enhanced
productivity as the greatest anticipated benefits from their AI
investments.
Despite the support
and enthusiasm for AI deployments, government respondents said their
organizations are experiencing systemic challenges to delivering
successful AI projects. More than two-thirds (71%) cited
difficulties in procuring the right AI building blocks — notably
data integrity and processing capabilities; nearly six in seven (84%)
cited challenges in adapting AI logic and reasoning to their industry
context; and more than three-fourths (81%) said they experienced
challenges integrating AI technologies into their back-office
operations. In addition, more than two-fifths (42%) have
security-related concerns around the use of AI and almost one-third
(31%) said they lacked the necessary talent and skills to scale their
AI investments.
Two definitions of
antitrust?
Forty-six
attorneys general have joined a New York-led antitrust investigation
of Facebook
… The
expanded roster of states and territories taking part in the
investigation reflects lingering, broad concerns among the country’s
competition watchdogs that “Facebook
may have put consumer data at risk, reduced the quality of consumers’
choices, and increased the price of advertising,”
New York Attorney General Letitia James (D) said in a statement.
The
Washington Post first
reported on
the states’ interest in joining the investigation. Will
Castleberry, vice president for state and local policy at Facebook,
said in a statement that the company would work “constructively
with state attorneys general." He added, “People
have multiple choices for every one of the services we provide.”
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