We know they want to look at your phone, but I hadn't realized the demand for a “Hand-held Computer Forensics” class
Police Increasingly Looking To Smartphones For Evidence
"Your smartphone could place you at the scene of a crime, destroy an alibi or maybe even provide one – which is why one of the first things police now do at the scene of a crime is take away a suspect's cellphone. This look into smartphone forensics reveals how even wiping incriminating data from iPhones isn't enough to get criminals off the hook. 'If you're looking at your email messages and you rotate the phone, there's a snapshot of that message,' said Phil Ridley, a mobile phone analyst with CCL-Forensics. And what people leave on their phones is horrific. 'We were contacted by police who couldn't get a video to work on a handset – it turned out to be a bloke beheading someone in his garage,' claimed another forensics expert."
“We better watch these two.”
http://www.pogowasright.org/?p=23745
Wyden and Udall Call for Informed Debate of Domestic Surveillance Law
Good security? Customer friendly? Big Brother? Yes to all?
http://www.pcmag.com/article2/0,2817,2388542,00.asp
Is Your Hotmail Password '123456'? Not For Long
Attention Hotmail users: if your Hotmail password is "123456," it won't be for much longer.
Microsoft said Thursday that the company has added a pair of security features designed to cut down on the number of people whose accounts have been hacked, or who could be compromised in the future. The first, known as "My friend has been hacked!", has already rolled out; the second, a feature to ban common passwords, will arrive soon.
… Ironically, a Microsoft researcher in 2010 made the case that enabling strong passwords wasn't worth the effort.
Is this simply a misinformed customer service rep getting paid $12 per hour or is it actual company policy?
Verizon Tells Customer To Get A Lawyer & A Subpoena To Get An Itemized Bill
from the judge-tells-verizon-to-get-stuffed dept
I've noticed in the last couple years that major telcos have really ramped up their customer service. I've had very positive exchanges with folks at Sprint and AT&T -- two companies, which used to have reputations for horrible customer service. Sprint, in particular, appears to have made it abundantly clear to customer service agents that they should bend over backwards to help customers. Apparently, Verizon has gone in a different direction. A woman, who called Verizon to try to find out about the $4.19 she was being charged for six local calls, was told by Verizon reps that the only way it would provide her an itemized bill was to get a lawyer and have the lawyer get a subpoena to force Verizon to disclose the information.
Instead, the woman went to court (by herself) and a judge told Verizon to hand over the itemized bill info.
It is a basic matter of fair business practice that a consumer should be able to contact a utility about a charge on a bill and learn what the charge is for and learn that the charge was correctly applied. The only verification that Verizon's witness could offer that a charge like [the customer's] $4.19 measured use charge was accurate and billed correctly was her faith in the accuracy of Verizon's computer system. The only way that Verizon would offer any information about a past charge in response to a consumer inquiry was to require that customer to hire a lawyer and subpoena their own usage information. By no reasonable standard could this be considered reasonable customer service.
The judge has also suggested Verizon should be fined $1,000 for its failure here, and that suggestion will be reviewed by the Pennsylvania Public Utility Commission.
Maybe no one will take the “How to Memorize a Phone Book” class, but this suggests they should at least take “How to Google”
http://www.bespacific.com/mt/archives/027785.html
July 16, 2011
Google Effects on Memory: Cognitive Consequences of Having Information at Our Fingertips
Google Effects on Memory: Cognitive Consequences of Having Information at Our Fingertips. Betsy Sparrow1, Jenny Liu, Daniel M. Wegner. Science DOI: 10.1126/science.1207745
"The advent of the Internet, with sophisticated algorithmic search engines, has made accessing information as easy as lifting a finger. No longer do we have to make costly efforts to find the things we want. We can "Google" the old classmate, find articles online, or look up the actor who was on the tip of our tongue. The results of four studies suggest that when faced with difficult questions, people are primed to think about computers and that when people expect to have future access to information, they have lower rates of recall of the information itself and enhanced recall instead for where to access it. The Internet has become a primary form of external or transactive memory, where information is stored collectively outside ourselves."
On the other hand...
How Education Is Changing Thanks To Khan Academy
"Wired reports on how freely-available lectures from Khan Academy are affecting both teaching methods and learning methods in classrooms across the country. From the article: 'Initially, Thordarson thought Khan Academy would merely be a helpful supplement to her normal instruction. But it quickly become far more than that. She's now on her way to "flipping" the way her class works. This involves replacing some of her lectures with Khan's videos, which students can watch at home. Then, in class, they focus on working problem sets. The idea is to invert the normal rhythms of school, so that lectures are viewed on the kids' own time and homework is done at school. ... It's when they're doing homework that students are really grappling with a subject and are most likely to need someone to talk to. And now Thordarson can tell just when this grappling occurs: Khan Academy provides teachers with a dashboard application that lets her see the instant a student gets stuck. "I'm able to give specific, pinpointed help when needed, she says. The result is that Thordarson's students move at their own pace. Those who are struggling get surgically targeted guidance, while advanced kids ... rocket far ahead; once they're answering questions without making mistakes, Khan's site automatically recommends new topics to move on to.'"
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