The story keeps changing. Perhaps Taylor Swift should buy the company and clean house?

https://www.cpomagazine.com/cyber-security/ticketmaster-says-bot-attack-is-to-blame-for-the-misfortunes-of-taylor-swift-fans/

Ticketmaster Says Bot Attack Is To Blame for the Misfortunes of Taylor Swift Fans

Taylor Swift fans were naturally excited for the announcement of her first concert tour since 2018, and Ticketmaster initially blamed a ticket website crash on the “historial” enthusiasm of millions showing up at the time of release. That story appears to have changed now that Live Nation executives have been brought in front of a Senate Judiciary Committee, with the claim now that a small army of bots were both purchasing tickets and attempting to breach the servers simultaneously.

The claim was not well-received by the committee members, who questioned why Ticketmaster had not been prepared for this possibility and noted that competitor SeatGeek did not experience similar issues in selling their share of the tickets.