Nick Milton – Knoco: The relationship between knowledge and information has always been problematical. Here is a new way to look at it.
The Data/Information/Knowledge/Wisdom pyramid is a very common diagram in the KM world, but despite its ubiquity and simplicity it has many problems:
It implies that each class can be turned into the next by some sort of transformation process, so that information plus something turns into knowledge. However it is not as simple as that. Much or most knowledge comes from experience and insight rather than from information. Knowledge is something you add to information in order to be able to take action; it is not necessarily something you derive from information.
It implies a hard distinction between each of the four, whereas information and knowledge potentially overlap. Documented knowledge is knowledge, but its also information. Not all knowledge is information, and not all information is knowledge, but some is both information and knowledge.
It implies wisdom is somehow part of the same family as data and information, and it isn’t. Wisdom is more of a virtue or a spiritual quality, and not amenable to management discipline…”