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Echo woke up due to a word in background conversation sounding like “Alexa.”
Then, the subsequent conversation was heard as a “send message” request.
At which point, Alexa said out loud “To whom?” At which point, the background conversation was interpreted as a name in the customer’s contact list.
Alexa then asked out loud, “[contact name], right?” Alexa then interpreted background conversation as “right.”
As unlikely as this string of events is, we are evaluating options to make this case even less likely.”